Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Mario Agency platform, operating under the trade name Facebook Mario (“we,” “us,” “our”), a subsidiary platform facilitated by Wefun Agency and Markdao, registered in Vietnam as Offshore Company Holding. By accessing our website (marioagency.com), purchasing services, or engaging with our support team, you (“Client,” “you,” “your”) agree to be bound by these Terms, which form a legally binding agreement. Mario Agency is a platform connecting buyers and sellers of digital marketing services, and we do not directly provide services, process payments, or assume liability for transactions. If you do not agree with these Terms, you must refrain from using our platform.

2. Nature of the Platform

Mario Agency operates solely as a platform facilitating connections between third-party suppliers (sellers) and clients (buyers) for digital marketing services, including but not limited to:
a. Advertising accounts (e.g., Facebook Profiles, Fan Pages, Ad Accounts, Business Managers, Bundles; Google Ads accounts; LinkedIn, TikTok, MSN, Bing, Reddit, YouTube, Telegram services).
b. SEO services and affiliate marketing consulting.
c. Creative design and PPC campaign management.
All services are outsourced to third-party suppliers, who are solely responsible for service quality, delivery, and compliance. Mario Agency does not own, control, or endorse these services and acts only as an intermediary.

3. Client Obligations

You agree to:
a. Use the platform and services in compliance with all applicable laws, regulations, and third-party platform policies (e.g., Facebook Advertising Standards, Google Ads Policies).
b. Provide accurate information to suppliers for service delivery (e.g., payment details, communication preferences).
c. Assume full responsibility for the legality, content, and consequences of your activities using purchased services, particularly in blackhat niches (e.g., casino, crypto) or white niches (e.g., dating, e-commerce, dropshipping, finance, cosmetics).
d. Report all transactions to relevant authorities, as Mario Agency does not handle or report payments.
e. Refrain from misusing services, engaging in fraud, or violating platform policies, which may result in supplier termination of service or platform access.

4. Supplier Obligations

Third-party suppliers are responsible for:
a. Delivering services as advertised (e.g., functional advertising accounts, SEO packages).
b. Ensuring compliance with platform policies and applicable laws.
c. Handling payments, invoicing, and transaction reporting via NowPayments.
d. Providing support and resolving issues directly with buyers.
Mario Agency is not liable for supplier actions, failures, or non-compliance.

5. Payments

a. Payment Method: All payments are processed exclusively in cryptocurrency (BTC, USDT, Ethereum) via NowPayments. Mario Agency does not handle payments, and all financial responsibilities (e.g., invoicing, tax reporting) lie with suppliers and buyers.
b. Fees: A 10% loading fee applies to payments for Bundles via our card panel, managed by third parties. This fee is non-refunded, as outlined in our Refund Policy.
c. Authorization: You authorize NowPayments to process payments to suppliers, and you are responsible for any transaction fees or currency conversion costs.
d. Non-Refundable: Payments are non-refunded except as determined by the supplier, per our Refund Policy.

6. Delivery

a. Delivery Method: Services are delivered digitally by suppliers via client-preferred channels (e.g., Telegram, WhatsApp, Skype, email) as text files containing login credentials, IP details, cookies, and other necessary information.
b. Delivery Timeline: Suppliers aim to deliver within 24-48 hours of payment, subject to verification processes. Delays caused by client errors (e.g., incomplete information) or platform requirements are not the responsibility of Mario Agency.
c. Verification: Accounts are verified as functional and legitimate for marketing purposes at the time of delivery. Buyers must test accounts immediately and report issues within 24 hours.

7. Intellectual Property

All content on marioagency.com, including text, images, logos, and designs, is the property of Mario Agency, Wefun Agency, or their licensors, protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent, except for personal use related to purchased services.

8. Limitation of Liability

To the fullest extent permitted by law, Mario Agency, Wefun Agency, Markdao, and their officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
a. Your use of the platform or services, including account bans, suspensions, or ad disapprovals by third-party platforms (e.g., Facebook, Google).
b. Financial losses, business interruptions, or legal consequences resulting from your activities in blackhat or white niches.
c. Actions, errors, or omissions by suppliers, buyers, or third parties (e.g., NowPayments, Dolphin Cloud).
d. Website errors, downtime, or inaccuracies in service descriptions.
Our liability, if any, is capped at zero, as we are a platform with no direct involvement in transactions or service delivery. You engage with suppliers and buyers at your own risk.

9. Termination

We reserve the right to suspend or terminate your access to our platform at our sole discretion, with or without notice, for reasons including:
a. Violation of these Terms, applicable laws, or platform policies.
b. Fraudulent activity, misuse of services, or actions harming our reputation.
c. Requests from suppliers or third-party platforms.
Termination does not affect your obligations to suppliers or your responsibility for transactions.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of Vietnam, where Mario Agency operates under Wefun Agency and Markdao. Any disputes arising under these Terms shall be resolved through binding arbitration in Hanoi, Vietnam, conducted in English by a single arbitrator under the rules of the Vietnam International Arbitration Centre (VIAC). Each party shall bear its own costs, and you waive any right to pursue class action proceedings. Mario Agency may seek injunctive relief in any court to protect its rights.

11. Changes to These Terms

We may update these Terms to reflect changes in our platform, legal requirements, or supplier practices. Updates will be posted on marioagency.com, and significant changes will be communicated via Telegram or email. Continued use of our platform constitutes acceptance of the revised Terms.

12. Contact Information

For questions, concerns, or to report violations of these Terms, contact:
Mario Agency
Email: support@marioagency.com
Telegram: @facebookmario, @facebook_mario_support, @Google_ads
Phone: +84 9666609736
Address: XQQP+46C, Dau Alley, Mo Lao Ward, Ha Dong District, Hanoi City, Vietnam
Our 24/7 support team will assist in connecting you with the appropriate supplier or party.

13. Miscellaneous

a. Entire Agreement: These Terms, together with our Privacy Policy, Refund Policy, and Disclaimer, constitute the entire agreement between you and Mario Agency, superseding any prior agreements.
b. Severability: If any provision is invalid or unenforceable, the remaining provisions remain in effect.
c. Waiver: Our failure to enforce any right does not constitute a waiver.
d. Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights in connection with a business transfer.